FAQ

Yes, we occasionally offer discounts and promotions. Be sure to follow us on social media and subscribe to our newsletter to stay updated on the latest offers.

We are committed to sustainability and ethical business practices. We prioritise sourcing pre-loved designer, contemporary and vintage items to reduce waste and minimize our environmental impact. We also use eco-friendly packaging materials whenever possible.

You can reach our customer service team via email, Instagram messages or through our website's contact form. We're here to assist you with any questions or concerns you may have.

Once an order enters the shipping process, typically within 15 minutes of placement during business hours, we are unable to cancel it. Our goal is to deliver your items promptly, so we process orders in real-time. If the 15-minute cancellation window has passed, cancellation is not possible. We appreciate your understanding in this matter.

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. All postage costs are calculated at the checkout stage

Normally we don't provide support during weekends or holidays, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

You will receive an email notification with tracking information once your package has been shipped.

Shipping Information: We strive to pack and dispatch orders within 48 hours of placement during our store opening hours. We work diligently to ensure your purchases reach you as swiftly as possible. Due to ongoing pandemic-related challenges, delays may occur with all postage services. If you notice minimal movement on your tracking, please report your parcel as lost, missing, or delayed through the Australia Post Help and Support portal or with DHL for international orders. We may occasionally change our service providers to offer you the best delivery service.

Australia Wide Shipping: Domestic shipments are charged at a flat rate of $14.50. Delivery estimates range from 2 to 8 business days. You will receive a tracking number via email upon dispatch. Once we dispatch your order, we are not liable for any loss or damage during shipping.

International Deliveries: International shipping costs are calculated at checkout based on weight. We do not accept responsibility for any loss or damage once your order has been dispatched, nor for the duration of delivery. By opting for this shipping service, you assume all associated risks. Import duties, taxes, and charges are not included in the item price or shipping cost and are the buyer's responsibility. Please consult your country’s customs office before purchasing to determine any additional costs.

International shipping rates are as follows:

New Zealand: Calculated based on weight at checkout for orders under AUD $500; orders AUD $500 and over qualify for free shipping.

USA/UK: Calculated based on weight at checkout for orders under AUD $650; orders AUD $650 and over qualify for free shipping.

Rest of the World: Cost calculated based on weight at checkout.

Yes, we accept returns within a specified timeframe provided the item is in its original condition with tags attached. For detailed information, please review our return policy.

Please note that all sales by Attirella are final and cannot be returned for a refund or exchange unless in accordance with Australian Consumer Law. We advise thorough inspection of all images, descriptions, and measurements before making a purchase. Each item's condition is clearly stated in its description. If a garment has any flaws, it will be noted, and the item will be sold "as is," with the price reflecting any imperfections. Many of our pieces are in brand new condition, never worn, and some include original tags and/or packaging. This information is also provided in the item description.

Our Designer pieces on our website are sourced from reputable designer consignment stores, which employ a separate authentication service for items not directly verified as authentic by us. However, these designer consignment stores guarantee the authenticity of all their designer merchandise. We do not sell questionable or inauthentic items and ensure thorough inspection of all merchandise, though they have been previously owned.

For any inquiries about an item, please contact us through our website.

How do I know what size I am and how can I ensure the item will fit me?

When shopping for pre-owned pieces online, we advise following our garment measurements. While we list the size as shown on the item's label, please be aware that sizing can vary over time and between brands. As an Attirella online shopper, we encourage you to conduct your own research for your size by brand. You can do so by downloading a size conversion chart or referring to the brand's website or store.

If you have any specific questions regarding an item, please contact us through the website before purchasing.

What condition are your items in?

We aim to present items of the highest quality, however, as many of our pieces are pre-loved, some signs of wear may be present. We provide detailed descriptions and photos to precisely illustrate the condition of each item. Please review these carefully, and if you require further information before making a purchase, feel free to contact us.

At Attirella, we prioritize safeguarding your privacy and ensuring compliance with relevant Australian privacy laws. Your payment details are securely managed by Shopify for processing your order payments, while other personal information is securely stored within the Shopify system.

Any personal information provided by you is utilized solely for processing your orders or contacting you regarding specific transactions. Additionally, we may use this information to notify you of updates, products, special offers, and other relevant information tailored to you as a valued Attirella customer. You have the right to opt out of receiving direct marketing material by following the link provided at the bottom of promotional emails, as required by law.

By providing us with your details, you consent to their use for our marketing purposes. We may occasionally engage third parties to provide services on our behalf, such as customer support inquiries, transaction processing, or freight shipping. These parties will only access the personal information necessary to deliver the service and are bound by confidentiality and privacy obligations to protect your information.

If you do not wish for your information to be used for our marketing purposes, please notify us via email, and our helpful staff will remove you from any marketing communications.

We take reasonable measures to ensure the security of stored information. You have the right to access your personal information at any reasonable time, subject to exceptions permitted by law. If you wish to inquire about the information we hold about you, please contact us via email.